Case File 04 · Automation
Representative — financial services (AP)
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Representative scenario · benchmark-based
A representative financial-services group processes about 15,000 invoices monthly across eight business units.
Their manual process required a team of 12 accounts payable specialists, with an average processing time of 18 minutes per invoice. Error rates were at 5.3%, leading to payment disputes and strained vendor relationships. Month-end closings regularly required weekend overtime.
We implemented FlowAgent to automate the entire invoice lifecycle. The multi-agent system handles document ingestion, data extraction, three-way matching, approval routing, and exception handling. A learning agent continuously improves extraction accuracy based on corrections, while a compliance agent ensures all transactions meet regulatory requirements.
Receives invoices via email, portal, and EDI; normalizes to standard format
Identifies invoice type, vendor, and routes to appropriate business unit
Extracts data, performs three-way matching against POs and receipts
Checks for duplicates, policy compliance, and budget availability
Routes exceptions to appropriate approvers based on amount and type
A representative 8 weeks delivery path, from discovery to deployment.
Documented all invoice workflows, exception types, and approval hierarchies
Weeks 1-2
Designed agent pipeline, integration points with ERP and banking systems
Weeks 3
Built agents, trained extraction models on 50K historical invoices
Weeks 4-6
Parallel processing with manual team, validated accuracy, full cutover
Weeks 7-8
Representative outcomes for this scenario, aligned to published industry benchmarks.
Faster invoice processing
70%
Touchless, straight-through
~49%
Lower processing cost
60%
Typical payback
<12 mo
“Our AP team moved from keying invoices to handling exceptions. Touchless processing climbed and month-end stopped requiring weekend overtime.”
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