Case File 01 · Healthcare
Representative — regional health system
▸ ENGAGEMENT DETAILS
Representative scenario · benchmark-based
A representative regional health system operates more than 20 emergency departments, processing over 2 million patient visits annually.
Their triage process relied entirely on manual assessment, leading to inconsistent wait times averaging 47 minutes, misclassification of severity levels in 12% of cases, and staff burnout from repetitive intake procedures. During peak hours, patients with serious but non-obvious conditions were being deprioritized, leading to adverse outcomes.
We deployed MedAgent, our healthcare-specific AI agent system, customized for emergency department workflows. The system integrates with their existing Epic EHR to pull patient history in real-time while a multi-agent pipeline handles intake, triage scoring, and resource allocation simultaneously. Natural language processing agents extract symptoms from patient descriptions, while a diagnostic agent cross-references against clinical databases to assign accurate ESI (Emergency Severity Index) scores.
Collects patient symptoms via structured interview and extracts key medical terms
Assigns ESI score using clinical decision rules and patient history from EHR
Cross-references symptoms with medical databases for differential diagnosis support
Auto-generates clinical notes and handoff summaries for care teams
A representative 12 weeks delivery path, from discovery to deployment.
Mapped ER workflows, identified bottlenecks, audited EHR integration points
Weeks 1-2
Designed multi-agent pipeline, defined ESI scoring logic, planned Epic integration
Weeks 3-4
Built agent system, trained on 500K anonymized patient records, validated against physician assessments
Weeks 5-9
Deployed to 3 pilot EDs, collected feedback, refined scoring thresholds
Weeks 10-11
Rolled out to all 23 EDs with monitoring dashboards and staff training
Weeks 12
Representative outcomes for this scenario, aligned to published industry benchmarks.
Less time on documentation
30%
Higher clinician satisfaction
82%
Time physicians spend in the EHR
49%
Of health spend that is administrative
25%
“Our physicians spend less time in the chart and more with patients, and triage is more consistent across shifts — with every note still reviewed by a clinician.”
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